Privacy Policy

1. Introduction

ReferenceInformationHub ("we," "us," or "our") takes your privacy seriously. This Privacy Policy outlines the ways in which we collect, utilize, disclose, and protect your information when engaging with our website referenceinformationhub.top or when you make use of our yacht charter services.

Your agreement to the processing of your data as highlighted in this document is assumed when you make use of our services. The policy is in alignment with relevant privacy legalities including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We amass personal details that you spontaneously supply to us during activities such as:

• Reserving a yacht charter
• Reaching out via our website or telephone
• Signing up for our newsletter
• Completing online forms
• Taking part in polls or special offers

Such details might include:

• Your name and contact data (email, phone number, address)
• Payment details (safely processed through outside providers)
• Preferences related to yacht charters and specific necessities
• Details of an emergency contact
• Food preferences or health-related information (where specified)

2.2 Information Collected Automatically

In your interactions with our website, we automatically document specific details regarding your device and how you navigate our platform:

• IP addresses and geographical data
• Type and version of the browser used
• Web pages you have visited and the duration of those visits
• Websites you were referred from
• Device particulars (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our use of cookies and related tracking technologies is aimed at optimizing your browsing experience on our website. These methods allow us to:

• Store your preferences
• Examine site usage and efficiency
• Deliver content tailored to you
• Enhance the services we offer

Your cookie settings can be managed through your internet browser preferences or our own cookie consent tool.

3. How We Use Your Information

The information we gather serves multiple functions, such as:

• Service Provision: To conduct yacht charter services, manage reservations, and communicate with you regarding your bookings
• Client Support: To attend to your queries and offer support
• Payment Management: To execute transaction processing and handle invoices
• Protection and Security: To maintain operational security and prevent deceitful actions
• Promotion: To share with you promotional content and updates upon your consent
• Website Enhancement: To understand user interaction and refine our web interface
• Regulatory Adherence: To abide by relevant legal and regulatory requirements

4. Sharing and Disclosure of Information

Your personal details are neither sold, swapped, nor leased out to third parties. We may divulge your information under these scenarios:

4.1 Service Partners

We may relay your details to service providers we trust to assist with: payment facilitation; website management; email marketing; analysis and enhancement of performance; customer assistance.

4.2 Legal Obligations

We could reveal your details when mandated by law or for legal proceedings, urgent matters, or inquiries regarding possible illicit activities or fraud.

4.3 Business Changes

Should we go through a merger, acquisition, or sale of company assets, your information may be part of the assets transferred.

5. Data Protection

We institute suitable measures, both technical and organizational, to shield your personal details against unsanctioned admission, adjustments, exposure, or ruin. These strategies encompass encryption, secure servers, access management, regular evaluations, and staff education.

Nonetheless, no internet transmission or electronic database is impervious to intrusion. Absolute security of your details cannot be wholly assured.

6. Data Retention

Your personal information is preserved solely for the duration necessary to carry out the purposes it was accumulated for or as prescribed by law. Holding times might typically be:

• Charter reservations: 7 years (for tax/legal reasons)
• Marketing interactions: until you opt out or delete your account
• Web analytics: 26 months
• Consumer service: 3 years following the last communication

7. Your Rights and Preferences

You hold various rights, including access to your information, correction, erasure (unless legally required), data portability, opting out of marketing, and controlling cookies. To exercise these privileges, you can reach out to us using the contact details provided.

8. External Services

8.1 Google Analytics

Google Analytics is utilized for website usage analysis. You can exclude yourself using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website may contain links to social media platforms, each maintaining their own privacy guidelines.

8.3 Payment Processors

We engage with third-party payment processors adhering to PCI DSS regulations.

9. International Data Transfers

Your data may be transferred and managed in nations other than Spain, conforming to appropriate safeguards as dictated by applicable privacy legislation.

10. Security for Minors

We do not direct our services to those under the age of 13, nor do we knowingly compile their information. Should you believe that a minor has provided their information to us, kindly get in touch immediately.

11. Amendments to This Privacy Policy

Adjustments to this Privacy Policy may be necessary to echo shifts in our practices or legal stipulations. Notifications of updated policies will be made through posting on our website, emailing registered users, or displaying notifications on our platform. Continued interaction post the effective date signifies acceptance of the new terms.

12. How to Contact Us

For any inquiries related to this Privacy Policy or our management of data, please contact us at:

13. Adherence to Google Ads User Consent Policy

We act in compliance with the requirements of Google Ads user consent policies. Changes to cookie/tracking preferences can be effected at any time via our cookie settings.